Privacy Policy
Last updated: June 2025
Our Commitment to Privacy
At Disability Services Exchange (DSX), we understand the importance of protecting your personal information. As a member-led entity serving the disability community, we are committed to maintaining the highest standards of privacy and data protection.
Information We Collect
We collect information necessary to provide our services:
- Contact Information: Name, email, phone number and organisation details
- Professional Information: NDIS registration details, service offerings and business information
- Usage Data: How you interact with our platform to improve our services
- Communication Preferences: Your choices about how we contact you
How We Use Your Information
Your information helps us:
- Process your Membership application and maintain your account
- Connect you with other Members and facilitate collaboration
- Send important updates about the NDIS sector and DSX activities
- Improve our services based on Member feedback
- Comply with legal obligations
Information Sharing
We never sell your personal information. We share information only:
- With your explicit consent
- To provide services you've requested
- With staff and contractors engaged by DSX to give effect to its Strategy and Action Plan (under strict confidentiality agreements)
- When required by law or to protect rights and safety
Data Security
We implement industry-standard security measures including:
- Encryption of sensitive data in transit and at rest
- Regular security audits and updates
- Access controls and authentication systems
- Staff and contractor training on data protection
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
Contact Us
For privacy concerns or questions:
Email: privacy@dsx.org.au
We aim to respond to all privacy inquiries within 48 hours.