Frequently Asked Questions

The DSX Constitution articulates 14 objects covering NDIS participants, frontline workers, and provider members, focusing on co-designing supports, promoting ethical service delivery, supporting professional growth, and amplifying voices of people with disabilities.

Small providers (<$30M) who feel under-represented in the NDIS ecosystem. DSX was created in response to small providers' call for better representation, with providers from all States and Territories as Members.

A member-driven not-for-profit company with a mutual/co-operative structure. No single person or group 'owns' DSX. It operates on a 'one member, one vote' principle with a Code of Conduct ensuring equal voice.

DSX can achieve a lot with a small budget. Member collaboration between providers and Associate Members is a key difference. The Movement won't replicate existing work and will collaborate with bodies sharing similar principles.

Because this Movement was created from the value-driven models and community-centred passion of small providers, many of whom tell us they don't feel represented.

Yes. DSX is governed by a Board of 7 Directors: Nathan Smith (Chair, CEO Utopia Care SA), Rachael Henderson (Deputy Chair, CEO Approved by Frankie NSW), Andrew Wallace (Treasurer, MD In Choice Plan Management Qld), Emma Lloyd (Director, CEO OneTribe Australia SA), Jade Burgmann (Director, CEO Wheelnutz Qld), Kurt Walker (Director, CEO Newcastle Social Workers NSW), and Vivek Mahajan (Director, CEO Careable Vic).

The Movement as a whole. No individual Member has more power than others. When invited to meet Government, an expression of interest will be called among Members to represent all.

There will be no CEO of DSX. The Members hold the power, and the Coordinator is responsible for delivering on the members' Action Plan. The Coordinator must be independent, unconflicted and not eligible for membership. Brendon Grail is currently the DSX Coordinator. His previous roles include CEO of a small disability provider in WA, CEO of My Plan Manager in SA, and Director at NDIA in Victoria. He has consulted over 100 provider organizations.

Four key value propositions: 1) United voice to Government using verified data, 2) Publicly highlight ethical service provision, 3) Support members with benchmarking of non-core tasks, 4) Include participants/families and frontline workers as Associate Members.

Yes, all provider members must commit to 2 key principles: **Transparency**, and **Ethical service delivery**. This means completing a detailed Membership Application, agreeing to publish responses publicly, and abiding by a DSX Code of Conduct.

DSX full Membership is only for registered NDIS providers. You can register as an Associate Member and apply for full Membership once NDIS registration is approved.

Sole trader allied health practitioners are eligible if they're members of a professional association with independent supervision. Support Workers and Support Coordinators are not eligible. Providers with previously banned individuals are not eligible.

Because there is no representative body for either profession and therefore no regulation of quality. Therapists and practitioners who are paid-up members of their professional association (Representative Body), incur significant costs related to systems, compliance, professional development and quality.

Any business or organisation whose annual revenue is less than $30M from NDIS is eligible to become a Member.

If your organisation exceeds $30M NDIS revenue in a financial year, you are required to inform the Coordinator that you no longer meet eligibility criteria. You will receive a pro-rata refund of your Membership Fee from that date. We will of course hope you remain committed to the principles and goals of DSX after exiting as a Member.

No. The more Members, the greater the impact. We expect to reach 500 Provider Members by mid-2026.

Every full member has 1 vote. Majority vote will carry wherever decisions are required, however we cannot foresee that any of the many professions in the NDIS marketplace would be diametrically opposed on a decision by virtue of how niche their profession is.

DSX has an active strategic roadmap co-designed by Foundation Members. The Board of Directors meets regularly to progress key initiatives around financial viability, quality and capability, stakeholder relationships, and membership growth.

As little or as much as you like. Member input will be sought using best-in-class survey tools. Survey results will be published for all Members to see. There will be no long meetings. Decisions will be made and actions initiated swiftly. We would expect Members may contribute around 2 hours per month initially, then perhaps as little as 30 minutes per month thereafter. A monthly 'Results' report will be distributed to all Members.

The Comms strategy will be co-designed by Members, with the assistance of PR/media specialists.

Self-assessment, trust and transparency will minimise misrepresentation. If any Member intentionally misrepresents facts about their organisation, this would be a breach of the Code of Conduct and result in their DSX Membership being terminated.

Because Members exist to serve participants. A vast majority of the 730,000 NDIS participants seem currently to have little to no voice in the NDIS marketplace. The DSX Provider Directory will be disclosing details about registered NDIS Providers that should always have been available.

Because Support Workers, Therapists and other Practitioners are under-valued and under-supported in the sector. As an example, Support Workers represent two-thirds of NDIS spend, and are undeniably the most important and trusted humans in the lives of many NDIS participants/families, by virtue of being side-by-side with participants for the greatest amount of time. Ironically, they have the least representation of any group in the NDIS market.

DSX leverages AI and modern technology to reduce administrative burden for members, provide data analytics and sector intelligence, and improve service delivery. Our platform includes features like the Provider Directory with transparent quality metrics, benchmarking tools, and member collaboration features.

An Outlet is a physical property that can be visited by a member of the public during business hours. In our DSX Provider Finder, we have removed approximately 47,000 outlets from the Government-published database, being fake outlets, duplicates or private addresses of participant's SIL homes.